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Online Banking Frequently Asked Questions

1. What Browser Settings do I need to use Internet Banking?

Digital Insight (our Online banking vendor) supports various browsers for Online Banking based on the following policy

Digital Insight Browser Policy

Following are details which describe the recommended browser settings for Internet Banking

Supported Browser Summary: Online Banking & Web Center Websites

  • Google Chrome: Supported
  • Mozilla Firefox: Supported
  • Safari:
    • Safari 9: Supported
    • Safari 8: Unsupported
  • Internet Explorer
    • IE 11: Supported
  • Microsoft Edge: Partially Supported

Google Chrome & Mozilla Firefox
Google Chrome and Mozilla Firefox are released on extremely rapid release schedules. Because of this, Chrome and Firefox may release new versions of these browsers between releases of East Wisconsin Savings Bank's solutions; however, the content and functionally of these releases are highly unlikely to negatively affect East Wisconsin Savings Bank's solutions. Therefore, we will not test solutions against every release of Chrome and Firefox. When testing a consumer release, East Wisconsin Savings Bank's Quality Assurance teams will test the solution in the latest available version of the browser at time of the release to ensure that the experience is optimized for that version of the browser.

Safari (MAC Users only)
Important note about cookies settings: By default, Safari blocks all third-party cookies from being accepted. This setting will cause parts of Online Banking, including FinanceWorks, Bill Pay and other third-party services to function incorrectly. If end users experience any issues accessing these parts of Online Banking using Safari, please verify their cookie settings by going to Safari > Preferences or by hitting (Command key plus the comma key) and looking at the Privacy tab. The option for Block cookies should be set to “Never.”

Internet Explorer
As of January 2016, Microsoft has made significant changes to their support strategy of Internet Explorer. Microsoft will now only support their latest and most current version of Internet Explorer. What this means is that IE8 and IE9 are no longer versions of IE that will be maintained or updated by Microsoft. Security patches, bugs, enhancements will only be updated on the most current version of Internet Explorer. Microsoft has elected to focus their usability and support on their main browser(s) and offers free upgrades to all users. At the time of publication, IE11 and Microsoft Edge are the only browsers being maintained by Microsoft. Based on this change to policy from Microsoft, and also due to very low usage statistics, Digital Insight will only support the most current version of IE and Microsoft Edge for Online Banking and Web Center Websites.

Microsoft Edge

  • Microsoft Edge is the Default browser for the new Windows 10 Operating System
  • Overall usage as of May 2016 remains relatively low at just over 6% of total Online Banking users.
  • For this reason, we are certifying Microsoft Edge as a Tier 2 Browser. Full Tier 1 certification will depend on higher usage rates.

Internet Explorer "Compatibility View"
Microsoft’s Internet Explorer browser has a legacy rendering feature called Compatibility View. It allows older websites to render pages according to a legacy set of rules to better display older web pages. This mode is effective in taking old websites that are not designed according to modern web standards and rendering them in such a way that users would be able to see and access the content as the authors intended. Compatibility View can be triggered by a webpage that is not standards-compliant or can be explicitly enabled by the user.

East Wisconsin Savings Bank designs its solutions according to the latest web standards and practices to function fully without the need for Compatibility View. Because Compatibility View is designed to render web pages that are not standards-compliant and can cause standards-compliant pages to render incorrectly, we do not support issues with our offerings related to the viewing of the pages in Internet Explorer Compatibility View. If users have Compatibility View enabled for any East Wisconsin Savings Bank offering and are experiencing any difficulties, the first step for remediation is to disable the feature.

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